Privacy Notice

This privacy notice details CityXplora privacy policy relating to personal information that we collect, create, use and share when you are using our services. It explains what personal data we hold, what we do with that data and how long we keep it for. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

Last updated

This privacy notice was last updated on the 25th of May 2020.

We may update this Notice from time to time and you should review it whenever you visit our website or before providing us with any personal data about yourself.

Who we are

We are CityXplora Limited known here as CityXplora.

We specialise in travel and tourism at home and abroad mainly selling tickets for hop-on hop-off sightseeing bus tours in major cities around the world. For the purpose of the General Data Protection Regulation (Regulation (EU) 2016/679) (“the GDPR”), CityXplora is a data controller in respect of any personal data we collect.

How we collect your personal data

We will only collect and use your personal data where we have legitimate business reasons to do so. We may obtain your personal data when you purchase tickets through our website or when you subscribe to our newsletter or contact us via our web site or when you enquire about our services. We also collect your data when you contact us about employment with CityXplora, when you provide our staff with business cards or contact details, if you deal with us when we are providing services to one of our clients, when we receive referrals from suppliers, when you deal with us in order to provide us with goods or services, when staff give us your details as an emergency contact or when potential employees give us your details as a referee.

We may also collect your data when we search websites where you have posted your data or allowed your data to be posted to be found in relation to business opportunities. We will of course let you know at the earliest opportunity when we have gathered your data in this manner.

The personal data we collect

We collect personal data in order to provide the best possible service we can or to maintain good business and client relationships. We only collect the data we need and we will ensure we have appropriate physical and technological security measures to protect your personal data.

For clients using our services or suppliers whose services we use, depending on the relevant circumstances, we may collect some or all of the following information: name, title, email address, postal address, telephone numbers and other contact numbers and bank details.

What we use your information for

CityXplora collects and processes your personal data for legitimate business purposes including providing you with a service, internal record-keeping, processing financial transactions, processing instructions from clients, in connection with legal matters, financial and dispute management, for compliance with legal, regulatory and tax reporting obligations We may also process your data by releasing it to regulatory or law enforcement agencies, if they require us to do so by law for the prevention, detection and investigation of crimes. In addition we may use your data to market our related products and services directly to you and advise you of any updates to our services; where we do so you will be able to unsubscribe at any time from receiving any further specific or general communications from us.

We may use your personal data where we deem it to be necessary for our legitimate interests or for mutually beneficial legitimate interests. These legitimate interests are explained a little further down this notice.

Sharing your personal data

Where appropriate and in accordance with local laws and regulatory obligations, we may share some of your personal data with third party service providers who perform functions on our behalf including third parties if it is required to provide the service you have purchased, with external consultants, business associates and professional advisers such as lawyers, auditors and accountants, debt collectors and technical support consultants.

If CityXplora acquires, merges with or is acquired by another business or company in the future, (or is in meaningful discussions about such a possibility) we may share your personal data with the other business or company, subject to appropriate assurances as to the protection of your data privacy.

Your Rights

You have individual rights under the GDPR. You can exercise any of these rights by contacting us using our contact details at the end of this notice or by any other means. Your rights are listed and explained below. You have the right to:

  1. be informed of what we do with your data;
  2. ask us to share what information we hold about you;
  3. update your data if you think it’s incorrect or insufficient;
  4. have your personal data deleted (right to be forgotten);
  5. ask us to stop processing your data - where consent has been given you can withdraw that consent at any time by contacting us using the details at the bottom of this notice;
  6. have the personal data you have given us transferred to another company;
  7. object to us processing your personal data where we do so under legitimate interests; 
  8. ask us to explain and to ask us to stop using automated decision making (a decision made by automated means without any human involvement) and profiling (where we classify you into different groups or sectors, using algorithms and machine-learning to identify links between different behaviours and characteristics to create profiles for individuals).

Transfer of data outside the EU

Your data will not be transferred to a country or territory outside the EU unless that country or territory ensures an adequate level of protection or the appropriate safeguards are in place for your rights and freedoms. Where you have purchased tickets for countries outside the EU we will pass the minimum data necessary to allow the service to be delivered.


It is our policy only to keep records of your personal data for as long as required which may be determined by legal obligations we have when delivering a service to you, or as required by relevant authorities or other legislation, whichever requirement is longer, after which it will be deleted or destroyed.

If you are a client or a supplier we will keep your data for as long as we are providing a service to you and for regulatory reasons or to settle a dispute, for six years after the end of each financial year in which you have transacted with us.

If we hold your details and we do not engage in a professional relationship with you, we will destroy your data after two years or sooner.

If you send us your data in relation to employment with CityXplora we may keep it for a period of one year.

Legitimate interests

The GDPR states (in Article 6(1)(f)) that we can process your data where it is necessary for the purposes of the legitimate interests pursued by us except where such interests are overridden by your interests or fundamental rights or freedoms. CityXplora think it's reasonable to expect that if we have had a professional relationship with you or you have contacted us about a service we provide or about employment with us or we have been given your name as an emergency contact or as a referee, you are happy for us to use your personal data to contact you for a relevant reason. If you don’t want any further contact with us you can ask us to stop by contacting us using the details at the end of this Privacy Notice.


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We make every reasonable effort to ensure an appropriate level of security is in place that is proportional to the risk associated with the processing of your Personal Data. We maintain organisational, technical and administrative measures designed to protect your Personal Data within our organisation against unauthorised access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties and provide you with our services. Our servers are secured in our offices or in highly secure locations within the EU.

Links to other websites and social media

Our website contains links to other websites we think may be of interest. We do not have any control over other websites. You should read their Privacy Notice or other such statements to understand how they will collect and process your data.


To exercise any of your rights or if you have any queries or complaints please contact us using the details in our Contacts web page available here or by emailing us at or writing to CityXplora Ltd, 99 Alexander Street, CROWS NEST, New South Wales 2065, Australia

If you wish to make a complaint about how we process your data you can contact your local supervisory authority. If you are in the UK your local Supervisory Authority is the Information Commissioners Office (ICO) and their contact details are available on their website at:

Supervisory Authorities for other countries can be found on the European Commissioners website at:

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