Our Privacy Policy 

CityXplora strives to take the privacy of its visitors and customers very seriously.

Please take a minute to read our privacy policy so that you understand how we handle your personal data when you use the site and our online ticket booking facility. You can be assured that we will only use your personal data as specified for legitimate business reasons. CityXplora can collect data from a variety of sources:

  • When you purchase tickets using the online booking facility
  • When you either request information or subscribe to our newsletter
  • Or via data captures to study what pages you are most interested in and the use of cookies

During any of the above CityXplora may need to capture personal data to process any sale and fulfil your order. This data may include, but not limited to, your name and address plus your credit card details. Unless we have your explicit consent, CityXplora will only disclose these details to third parties if it is required to complete your transaction with us. If we are legally obliged to disclose data, we will. CityXplora retains and uses your personal data to provide you with the information about special offers and to guarantee the best service as possible. CityXplora may also use your data to process any transactions you authorise and for internal analysis and administration. CityXplora will not sell, rent or trade your data to third parties for marketing purposes without your explicit consent.

Your transaction security

cityxplora.com is secure! We realise how important website security is to everyone, especially when purchasing on-line. cityxplora.com maintains a high level of security and we use SSL encryption technology during the whole purchasing process - therefore you can be rest assured we take the privacy and security of your payment and personal information very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cityxplora.com in your browser address window and a small locked padlock icon will appear. To give you even more confidence when buying from us our checkout process uses Secured by SagePay, Verified by Visa and MasterCard SecureCode services - these help to enhance your existing card accounts against unauthorised use when you buy through cityxplora.com.


We are dedicated to providing reasonable access to visitors who wish to review the personal information retained, if any, by us. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements. Please email us at hello@cityxplora.com.

Social Media

Our website includes social media features, such as ‘Share This button’ and interactive mini-programs (Live Chat) that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

In order to share comments about our website (i.e. on social media) you must sign into Facebook, Twitter, Pinterest or Google+, as we use a ‘social-media plugin’ to allow users to leave comments or share on these social media platforms. No personal information is tied to your posts.


Phishing is a practice of tricking someone into giving confidential information - an example maybe falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

At cityxplora.com we'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from cityxplora.com requesting this kind of information, please don’t respond, but do let us know about it and we can act accordingly.

Since we are based in the UK, CityXplora complies with current data protection legislation.

By disclosing your personal data to us using the CityXplora website and online booking facility you consent to the collating, storing, and processing of your personal data by us in the manner as set out in our privacy policy.

Changes to our Privacy Policy

CityXplora Ltd reserves the right to modify or amend this privacy statement at any time and for any reason. Nothing contained herein creates or is intended to create a contract or agreement between CityXplora and any user visiting the CityXplora website. This policy was last updated: 24/05/2018.